Troubleshooting and Installation Notes for Windows PC Users

Notes on .bat Files

Pomato can be run in 2 modes:

Error: Program Compatibility Assistant warns that the program might not have installed correctly

This seems to occur very often on some Windows machines, and never occurs on others. We haven't been able to track this down to its cause, but chances are extremely high that the app was actually installed correctly. Just ignore this message.

Should you encounter any (other) problems using the installer, please download the provided zip archive, unzip it and start the app using one of the two .bat files.

Error: Application crashes on start / Could not create the Java Virtual Machine

You are trying to start the "allow 8GB RAM" version of Pomato on a machine which only has a 32-bit version of Java installed (which can only accomodate up to 1GB RAM). Solutions:

  1. Start Pomato using the "allow 1GB RAM" Shortcut
    -or-
  2. Download and Install a 64-bit version of Java from java.com

Error: Application does not start / Windows cannot find 'javaw'

1. The Java Runtime Environment (JRE) 1.6 (or later) must be installed on your system.
2. On some Windows installations, although Java is properly installed, a system configuration error may prevent it from running, resulting in an error saying Windows cannot find 'javaw'. In this case, you will need to add the path to your javaw.exe to your Path enviroment variable.

You can do this in the following way: a. Find out where javaw.exe is located on your machine, typically under C:\Programs\Java\jre6\bin. Copy this path to your clipboard using Ctrl-C b. Go to: Control Panel -> System and Security -> System -> Advanced System Settings -> Advanced Tab -> click the Environment Variables button at the bottom. In the appearing window select the entry named Path in the lower list, then click Edit... and append the path from step 1 to the existing string, separating it by previous entries using a ; (semicolon)